Frequently Asked Questions

Service

 

Where should I have my ASV machine serviced?

We highly recommend having your product serviced at an authorized ASV dealer. See the Dealer Locator to find the closest dealer to you.

 

Are any maintenance services included with my ASV machine?

No, maintenance is not included with the purchase of an ASV machine. However, your dealer may be able to offer a maintenance program designed for your needs.

 

How do I know when to have my ASV machine serviced?

Please see the maintenance section of your owner’s manual. If you need a replacement manual, please contact your ASV dealer.

 

Can I do my own oil changes on my ASV machine?

Yes. Please keep written records and copies of receipts showing the oil changes were done.

 

My dealer is having trouble fixing my ASV machine. Where can I get help?

Please ask your dealer to call the technical service staff at ASV for assistance.

 

Can I speak directly to ASV technical support or engineering?

All service and technical support must be coordinated through your authorized ASV dealer.

 

Can I purchase a service manual or operator manual for my ASV machine?

Yes, operator and service manuals can be viewed and printed from your servicing dealer.

 

How do I find out if there are outstanding service bulletins on my ASV product?

Any authorized ASV dealer can check your serial number (VIN) for outstanding service bulletins. Outstanding service bulletin work can be performed by any authorized ASV dealer who will then determine if the bulletin is covered by factory warranty.

 

What type of hydraulic oil should I use in my ASV machine?

The hydraulic oil used at the factory and recommend is Mobil DTE 10 Excel Series 46. Another equivalent is Shell Tellus S3 V 46.

 

Warranty

 

How do I get my ASV machine repaired while in warranty?

In order to obtain warranty coverage, the first step would be to contact your ASV dealer for diagnosis. Your dealer will determine if there is warranty coverage.

 

My ASV machine needs repair, but the warranty has expired. Will assistance be offered to me?

Any out-of-warranty repair assistance offered by ASV must be coordinated through an authorized ASV dealer. If the warranty on your ASV product has expired but you strongly feel that ASV should consider assistance, you must authorize a repair inspection through an authorized ASV dealer at your expense. Once a diagnosis of the problem has been made, and your dealer supports your request, the dealer will forward the findings to the ASV technical service staff to see if assistance is available. Only an authorized ASV dealer can request out-of-warranty assistance on your behalf.

 

I have a service or warranty related concern with my ASV dealer. What should I do?

Please discuss your concerns directly with the service manager of the dealership. They are in the best position to assist you. If you are still not satisfied please contact the ASV service department.

 

Can I have my own independent repair facility perform warranty repairs on my ASV machine?

Only authorized ASV dealers can perform warranty work on your ASV product.

 

What does the warranty on my ASV machine cover?

Your original ASV manufacturer’s warranty covers the repair or replacement, at ASV’s option, of any part which is defective in material or factory workmanship under normal use for the applicable warranty period. For further details please reference your warranty information in your operator’s manual.

 

Is the factory warranty on my ASV machine transferable?

Yes, the warranty can be transferred one time within the warranty period of the machine.

 

Is my factory warranty valid at any authorized ASV dealer?

We highly recommend that you work with your selling dealer. However, any ASV dealer that is authorized to sell and service your ASV product should be able to assist you.

 

Can I purchase an ASV machine outside of my country of residence and receive warranty coverage within my country of residence?

Warranty coverage is only available in the country in which the original retail purchase occurs to the original retail purchaser resident in that country or to a transferee resident in that country of the balance of the unused warranty.

 

Will it void my warranty if I do my own maintenance on an ASV machine or have my own mechanic do it?

Potentially. Your Operator’s Manual identifies certain maintenance that is required in order to maintain warranty coverage. Your authorized ASV dealer is trained to perform these services. In the event that the maintenance or service is done incorrectly or incompletely and is the cause of a failure, that failure will not be covered under warranty. You must also save all receipts if maintenance is performed by anyone other than an authorized ASV dealer.

 

Does the factory warranty on my ASV machine cover transporting the unit to and from the dealership?

Transportation of the vehicle is the owner’s responsibility.

 

Does the factory warranty on my ASV machine cover towing or pay for a rental while my ASV is being repaired?

Towing and rental charges are not covered by your factory warranty.

 

What year is my ASV machine?

Please have your serial number available and contact your authorized ASV dealer. They will be able to look up the year that the machine was put into service.

 

Where can I get a copy of the warranty card for my ASV machine?

ASV does not send out warranty cards. If you need to know the expiration date of your warranty, please have your serial number available and contact your authorized ASV dealer.

 

Repair

 

My ASV machine is displaying a numeric code and says “Check Engine Soon”. What should I do?

Any code that is displayed with a numeric code is an engine code. If you are seeing one of these codes, please contact your ASV dealer as soon as possible and they will be able to look up the code up to determine the necessary steps that need to be taken.

 

Why is my ASV machine throwing a code that says “Undesired Track Movement” and setting the parking brake all of the time?

This is a software safety feature that is a safe guard in case a machine sticks in gear and becomes unresponsive and/or moves without joystick input. The electronically controlled machines have software that reviews joystick input versus drive motor direction to ensure that they match. If your machine is consistently throwing this code, contact your ASV dealer. They can check your machine with our electronic service tool, monitor the speed sensors, and narrow down the possible issue.

 


Frequently Asked Questions

Service

 

Where should I have my ASV machine serviced?

We highly recommend having your product serviced at an authorized ASV dealer. See the Dealer Locator to find the closest dealer to you.

 

Are any maintenance services included with my ASV machine?

No, maintenance is not included with the purchase of an ASV machine. However, your dealer may be able to offer a maintenance program designed for your needs.

 

How do I know when to have my ASV machine serviced?

Please see the maintenance section of your owner’s manual. If you need a replacement manual, please contact your ASV dealer.

 

Can I do my own oil changes on my ASV machine?

Yes. Please keep written records and copies of receipts showing the oil changes were done.

 

My dealer is having trouble fixing my ASV machine. Where can I get help?

Please ask your dealer to call the technical service staff at ASV for assistance.

 

Can I speak directly to ASV technical support or engineering?

All service and technical support must be coordinated through your authorized ASV dealer.

 

Can I purchase a service manual or operator manual for my ASV machine?

Yes, operator and service manuals can be viewed and printed from your servicing dealer.

 

How do I find out if there are outstanding service bulletins on my ASV product?

Any authorized ASV dealer can check your serial number (VIN) for outstanding service bulletins. Outstanding service bulletin work can be performed by any authorized ASV dealer who will then determine if the bulletin is covered by factory warranty.

 

What type of hydraulic oil should I use in my ASV machine?

The hydraulic oil used at the factory and recommend is Mobil DTE 10 Excel Series 46. Another equivalent is Shell Tellus S3 V 46.

 

Warranty

 

How do I get my ASV machine repaired while in warranty?

In order to obtain warranty coverage, the first step would be to contact your ASV dealer for diagnosis. Your dealer will determine if there is warranty coverage.

 

My ASV machine needs repair, but the warranty has expired. Will assistance be offered to me?

Any out-of-warranty repair assistance offered by ASV must be coordinated through an authorized ASV dealer. If the warranty on your ASV product has expired but you strongly feel that ASV should consider assistance, you must authorize a repair inspection through an authorized ASV dealer at your expense. Once a diagnosis of the problem has been made, and your dealer supports your request, the dealer will forward the findings to the ASV technical service staff to see if assistance is available. Only an authorized ASV dealer can request out-of-warranty assistance on your behalf.

 

I have a service or warranty related concern with my ASV dealer. What should I do?

Please discuss your concerns directly with the service manager of the dealership. They are in the best position to assist you. If you are still not satisfied please contact the ASV service department.

 

Can I have my own independent repair facility perform warranty repairs on my ASV machine?

Only authorized ASV dealers can perform warranty work on your ASV product.

 

What does the warranty on my ASV machine cover?

Your original ASV manufacturer’s warranty covers the repair or replacement, at ASV’s option, of any part which is defective in material or factory workmanship under normal use for the applicable warranty period. For further details please reference your warranty information in your operator’s manual.

 

Is the factory warranty on my ASV machine transferable?

Yes, the warranty can be transferred one time within the warranty period of the machine.

 

Is my factory warranty valid at any authorized ASV dealer?

We highly recommend that you work with your selling dealer. However, any ASV dealer that is authorized to sell and service your ASV product should be able to assist you.

 

Can I purchase an ASV machine outside of my country of residence and receive warranty coverage within my country of residence?

Warranty coverage is only available in the country in which the original retail purchase occurs to the original retail purchaser resident in that country or to a transferee resident in that country of the balance of the unused warranty.

 

Will it void my warranty if I do my own maintenance on an ASV machine or have my own mechanic do it?

Potentially. Your Operator’s Manual identifies certain maintenance that is required in order to maintain warranty coverage. Your authorized ASV dealer is trained to perform these services. In the event that the maintenance or service is done incorrectly or incompletely and is the cause of a failure, that failure will not be covered under warranty. You must also save all receipts if maintenance is performed by anyone other than an authorized ASV dealer.

 

Does the factory warranty on my ASV machine cover transporting the unit to and from the dealership?

Transportation of the vehicle is the owner’s responsibility.

 

Does the factory warranty on my ASV machine cover towing or pay for a rental while my ASV is being repaired?

Towing and rental charges are not covered by your factory warranty.

 

What year is my ASV machine?

Please have your serial number available and contact your authorized ASV dealer. They will be able to look up the year that the machine was put into service.

 

Where can I get a copy of the warranty card for my ASV machine?

ASV does not send out warranty cards. If you need to know the expiration date of your warranty, please have your serial number available and contact your authorized ASV dealer.

 

Repair

 

My ASV machine is displaying a numeric code and says “Check Engine Soon”. What should I do?

Any code that is displayed with a numeric code is an engine code. If you are seeing one of these codes, please contact your ASV dealer as soon as possible and they will be able to look up the code up to determine the necessary steps that need to be taken.

 

Why is my ASV machine throwing a code that says “Undesired Track Movement” and setting the parking brake all of the time?

This is a software safety feature that is a safe guard in case a machine sticks in gear and becomes unresponsive and/or moves without joystick input. The electronically controlled machines have software that reviews joystick input versus drive motor direction to ensure that they match. If your machine is consistently throwing this code, contact your ASV dealer. They can check your machine with our electronic service tool, monitor the speed sensors, and narrow down the possible issue.

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